At SnapCred, we want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures to ensure a fair and transparent process for all customers.
1. Return Eligibility
You may return most items within 30 days of delivery for a full refund if they meet the following conditions: • Item is unused and in original condition • Original packaging and tags are intact • All accessories and documentation are included • Item was not purchased during a final sale or clearance • Proof of purchase (order confirmation or receipt)
Eligible Return Reasons:
• Changed your mind • Item does not match description • Wrong item received • Defective or damaged upon arrival • Size or fit issues Note: Some items may have different return windows or conditions. Check your order confirmation for specific details.
2. How to Return an Item
Follow these steps to initiate a return:
Step 1: Request Return
• Go to Orders in your account • Select the order containing the item • Tap "Return Item" and select reason • Submit return request
Step 2: Pack the Item
• Place item in original packaging if possible • Include all accessories and documentation • Attach the return label (provided via email) • Seal the package securely
Step 3: Ship the Item
• Drop off at designated carrier location • Keep tracking number for reference • Returns are free for defective items • Customer pays return shipping for other reasons
Step 4: Confirmation
• We will email you when we receive your return • Inspection takes 2-3 business days • Refund processed upon approval You can track your return status in the Orders section of your account.
3. Refund Method and Amount
Refunds are issued based on the original payment method:
Credit/Debit Card:
• Full refund to original card • Appears within 5-10 business days • Bank processing may take additional time
SnapCred Credits:
• Refund issued as Credits to your account • Available immediately after approval • Can be used for future purchases • Credits never expire
Refund Amount Includes:
• Item price • Taxes paid • Original shipping (if item is defective/wrong)
Refund Amount Excludes:
• Return shipping costs (unless defective) • Convenience fees • Gift wrapping charges
Partial Refunds:
You may receive a partial refund if: • Item shows signs of use • Packaging is damaged • Accessories are missing • Item is returned after 30 days but within 60 days
No Refund:
• Item returned after 60 days • Item is significantly damaged • Item does not match original product
4. Non-Returnable Items
The following items cannot be returned for safety and hygiene reasons:
Health & Personal Care:
• Opened cosmetics and beauty products • Personal care items • Health supplements • Intimate apparel
Digital Products:
• Software and digital downloads • E-books and digital media • Gift cards and Credits • Subscription services
Custom/Personalized Items:
• Made-to-order products • Engraved or personalized items • Custom configurations
Perishable Goods:
• Food and beverages • Fresh flowers • Perishable items
Final Sale Items:
• Clearance merchandise marked "Final Sale" • Items purchased with special discounts • Limited edition products If you received a defective or incorrect non-returnable item, contact customer support for assistance.
5. Damaged or Defective Items
If you receive a damaged or defective item:
Immediate Action:
• Do not use the item • Take clear photos of the damage • Keep all original packaging • Report within 48 hours of delivery
How to Report:
• Go to your order in the app • Select "Report Issue" • Upload photos of the damage • Describe the problem in detail • Submit the report
Resolution Options:
Full Refund: • Immediate refund to original payment method • Free return shipping label provided • No questions asked Replacement: • Free replacement shipped immediately • No need to return damaged item • Expedited shipping at no cost Partial Refund: • Keep the item with a discount • Refund amount based on damage severity • Processed within 24 hours Manufacturer Defects: • Covered under manufacturer warranty • Direct replacement from manufacturer • We facilitate the warranty claim We take full responsibility for damaged or defective items and will make it right immediately.
6. Refund Processing Time
Timeline for receiving your refund:
Return Received:
• We inspect your return within 2-3 business days • You receive email confirmation
Refund Approved:
• Credit/Debit Card: 5-10 business days • SnapCred Credits: Immediate • Bank Transfer: 3-7 business days
Total Time:
• Returns via mail: 10-15 business days • In-person returns: 5-7 business days • Defective items: 3-5 business days
Delays May Occur Due To:
• Bank processing times • Holidays and weekends • Incomplete return documentation • International orders • Carrier shipping delays
Tracking Your Refund:
• Check order status in the app • Email notifications at each step • Contact support for updates If you have not received your refund after the expected time: • Check with your bank first • Contact us at support@snapcred.store • Provide order number and return tracking We process refunds as quickly as possible and will keep you informed throughout the process.
7. Questions and Support
Need help with a return or refund? We're here to assist you:
Customer Support:
• Email: support@snapcred.store • Response time: Within 24 hours • Available: 7 days a week
In-App Support:
• Go to Profile → Help Center • Use live chat for instant help • Browse FAQs for quick answers
Phone Support:
• Call us during business hours • Speak with a support specialist • Get immediate assistance
Before Contacting Us:
Have Ready: • Order number • Item details • Photos (if applicable) • Tracking number (for returns)
Common Questions:
We value your satisfaction and will work with you to resolve any issues promptly and fairly. Thank you for shopping with SnapCred!