This Privacy Policy describes how SnapCred ("we", "us" or "our") handles personal information that we collect through our mobile application and related services (collectively, the "Service"). We care deeply about your privacy and are committed to protecting your personal information.
1. What Information We Collect
Information You Provide
• Account Information: Name, email address, phone number, and password when you create an account • Profile Information: Account preferences • Purchase Information: Shipping address, recipient contact information • Order History: Transaction records, items purchased, and order status • Communication Data: Messages with customer support, product reviews, and ratings • Referral Information: Your referral code and codes you use from friends
Information Collected Automatically
• Device Information: Device model, operating system, unique device identifiers (such as Android device identifiers)
• Usage Information: Pages viewed, features used, time spent on the app, search queries
• App Performance Data: Crash reports, error logs, and performance metrics
• Advertising and Analytics Identifiers: Certain third-party services that we integrate (such as Google AdMob and similar advertising or analytics partners) may automatically collect device and account identifiers, including the Android Advertising ID or other device IDs, IP address, and app interaction data for advertising, analytics, and fraud-prevention purposes
2. How and Why We Use Your Information
We use your information for the following purposes: • Account Management: Create and maintain your account, enable security features • Order Processing: Process orders, arrange delivery, handle payments • Customer Support: Respond to inquiries, resolve issues, provide assistance • Service Improvement: Analyze usage patterns, fix bugs, optimize performance • Personalization: Recommend products, customize your experience • Referral Program: Track referral codes, award credits to you and your friends • Security: Prevent fraud, detect unauthorized access, protect user safety • Legal Compliance: Comply with laws, respond to legal requests, enforce our terms
3. How and Why We Share Your Information
We may share your information with: • Service Providers: Payment processors, shipping companies, cloud hosting providers, analytics services • Merchandise Partners: Sellers receive order details (name, address, phone) to fulfill your orders • Legal Authorities: When required by law or to protect our rights and user safety • Business Transfers: In connection with a merger, acquisition, or sale of assets We do not sell your personal information to third parties.
Third-Party Services and SDKs (AdMob and similar partners)
We use third-party SDKs and services, such as Google AdMob and other advertising or analytics providers, to show ads, measure app performance, and help prevent fraud. These third parties may collect information directly from your device when our app is used, including:
• Device and other identifiers (for example, Android Advertising ID and other device IDs)
• IP address and coarse location inferred from it
• App activity information (such as ad views, taps, and other interactions)
• Diagnostic and performance data related to how the app and ads function
This information is used by these partners to provide, personalize, and measure ads, to perform analytics, and to detect and prevent fraud or abuse, in accordance with their own privacy policies and Google Play’s requirements. You can reset or limit the use of the Advertising ID at any time in your device settings, subject to options provided by your device and operating system.
4. Your Rights and Choices
You have the following rights regarding your personal information: • Access: Request access to your personal information • Correction: Request correction of inaccurate information • Deletion: Request deletion of your account and personal information • Data Portability: Request a copy of your data in a portable format • Withdraw Consent: Withdraw consent for data processing at any time • Opt-Out: Unsubscribe from marketing communications • Restrict Processing: Request limitation of how we process your data To exercise these rights, please contact us or use the settings in your account.
5. Data Security and Retention
We implement industry-standard security measures to protect your information: • Encryption: Data is encrypted in transit and at rest • Secure Storage: Encrypted SharedPreferences for sensitive data • Access Controls: Limited access to personal information • Payment Security: PCI-DSS compliant payment processing We retain your information as long as your account is active or as needed to provide services. When you delete your account, we permanently delete your personal information within 30 days.
6. Children's Privacy
SnapCred is not intended for users under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
7. Data Transfers
Your information may be stored and processed in servers located in different countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, where required by law, we will seek your consent for such changes.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: • Email: [support@snapcred.store](mailto:support@snapcred.store) • Support: Use the in-app customer support feature • Mail: SnapCred Privacy Team, 1 King Street MANCHESTER
10. Google Play Compliance
This app complies with Google Play's User Data policies. We: • Only collect data necessary for app functionality • Use secure data transmission and storage methods • Do not share personal information with third parties except as disclosed • Provide clear privacy controls and choices • Honor user deletion requests within applicable timeframes
11. How to Delete Your Account
We respect your right to control your personal data. You can permanently delete your SnapCred account at any time through the app or website. Here's how:
📱 Delete Account via Mobile App
Follow these steps to delete your account from the SnapCred mobile app: 1. Open the SnapCred app and log in to your account 2. Tap on the "Profile" tab at the bottom of the screen 3. Scroll down to the "Account Settings" section 4. Tap on "Delete Account" 5. Read the warning message carefully 6. Enter your account password to confirm your identity 7. Tap "Confirm Delete" button 8. Your account will be permanently deleted
🌐 Delete Account via Website
To delete your account from the SnapCred website: 1. Visit [https://snapcred.store](https://snapcred.store) 2. Log in with your email and password 3. Click on your profile icon in the top right corner 4. Select "Account Settings" from the dropdown menu 5. Scroll to the "Delete Account" section 6. Click the "Delete My Account" button 7. Enter your email address and password for verification 8. Click "Confirm Deletion" 9. Your account will be permanently deleted
What Gets Deleted
When you delete your account, the following information is permanently removed from our systems: • Your profile information (name, email, phone number) • Your order history and transaction records • Your saved addresses and payment methods • Your product reviews and ratings • Your referral code and referral history • Your credit balance and transaction history • Your cart items and wishlists • All personal data associated with your account This action is irreversible and cannot be undone.
⚠️ Before You Delete
Please note the following before deleting your account: • You must enter your account password to verify your identity • Any pending orders will be cancelled • Your credit balance will be forfeited and cannot be refunded • Your referral earnings will be lost • You will no longer be able to track past orders • This action cannot be reversed If you only want to stop receiving marketing emails, you can adjust your notification preferences in Account Settings instead of deleting your account.
Contact Us for Help
If you encounter any issues deleting your account or have questions about the deletion process, please contact our support team: • Email: [support@snapcred.store](mailto:support@snapcred.store) • In-app support: Profile → Help & Support • Response time: Within 24 hours We're here to help ensure your account deletion request is processed smoothly.